How can we help?
Questions, bugs, feature ideas or anything else: a real person reads every email.
Email us
support@meepz.appTell us which phone you use and what you were doing when something went wrong.
Common questions
How do I delete my account?
In the app, open Settings and tap Delete account. This permanently deletes your profile and your data, as described in our Privacy Policy. Deleting your account doesn't cancel a paid Pro subscription, so cancel that first (see below).
How do I get a copy of my data?
Open Settings and tap Export my data. We'll prepare a file you can download. The download link expires after 24 hours.
How do I cancel or change my Pro subscription?
Pro is billed through the Apple App Store or Google Play, so you manage or cancel it in your Apple or Google account settings. You keep Pro until the end of the period you've paid for. Refunds are handled by Apple or Google under their own policies.
What happens when my free trial ends?
Your account goes back to the free plan and nothing is charged. Scoring, the game-night tools and your collection stay free.
How do I report or block someone?
You can report or block another user from their profile, and report a player or a photo from a play you took part in. We review every report and act within 24 hours. You can undo a block under Settings > Blocked users. You can also report anything by emailing support@meepz.app.
How do I add my games?
Use Import from BoardGameGeek, search for games one at a time, or use Add games from photo to take a picture of your shelf and let meepz find the boxes.